3rr com Privacy Policy

Introduction

This Privacy Policy describes how 3rr com ("we", "us", "the platform") collects, uses, stores, and protects the personal information of users ("you", "the player") who register for and use the 3rr com platform at 3rrcom.onl and any related mobile applications.

We understand that personal data is sensitive. Pakistani players trust 3rr com with their information when they create an account, make deposits in PKR, place bets on Cricket or PSL, or contact support — and we take that responsibility seriously. This policy is written in plain English so it is easy to understand, not buried in legal jargon that nobody actually reads.

By registering an account on 3rr com and using the platform, you confirm that you have read and understood this Privacy Policy and that you consent to your personal data being processed as described herein. If you do not agree, please do not use the platform. This Privacy Policy should be read alongside our Terms and Conditions, which form part of the overall agreement between you and 3rr com.

What We Collect

3rr com collects personal information in two broad categories: information you provide directly, and information collected automatically when you use the platform.

Information You Provide

• Registration details: Full name, date of birth, email address, mobile number, and residential address provided when you create your account.
• Identity verification documents: Government-issued ID (such as a CNIC), proof of address, or other documents requested during the account verification process.
• Payment information: JazzCash or Easypaisa mobile number, Raast ID, bank account details, or card information used for deposits and withdrawals in PKR.
• Support communications: Messages, emails, or chat transcripts when you contact our support team, including any attachments you submit.
• Account preferences: Settings you configure within your account, including responsible gaming limits, notification preferences, and communication opt-ins.

Information Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage data: Pages visited, time spent on the platform, games played, bets placed, and navigation patterns.
• Session data: Login timestamps, session duration, and actions taken during each session.
• Cookie data: Information stored via cookies and similar tracking technologies — see Section 8 for full details.

How We Collect Data

Personal data is collected through the following channels:

• Registration forms: When you sign up for a 3rr com account and submit your personal details.
• Verification processes: When you submit identity documents to complete account verification or to process a withdrawal.
• Transactions: When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, bank transfer, or card.
• Platform activity: Automatically as you browse, bet, and play on 3rr com through server logs and analytics tools.
• Support interactions: When you reach out via live chat or email.
• Cookies and device tracking: Via your browser or device when you access the platform — see Section 8.

How We Use Your Data

The personal data 3rr com collects is used for specific, legitimate purposes. We do not use your data for anything beyond what is described here:

3rr com does not use automated decision-making that produces legally significant outcomes for players without human review. If account restrictions or closures are applied based on data analysis, a member of the team reviews the case before final action is taken.

Legal Basis for Processing

3rr com processes personal data under one or more of the following legal bases:

• Contractual necessity: Processing your registration information, verifying your identity, and processing PKR transactions are necessary to deliver the service you signed up for.
• Legitimate interests: Fraud prevention, security monitoring, platform analytics, and responsible gaming monitoring are necessary for the legitimate and safe operation of the platform.
• Consent: Marketing communications and optional cookies are processed only where you have given explicit consent. You may withdraw consent at any time.
• Legal obligations: In some cases, data must be retained or disclosed to meet applicable legal, regulatory, or financial compliance requirements.

Sharing Your Data

3rr com does not sell your personal data to third parties. We share your data only in the following limited circumstances:

• Payment processors: Payment data is shared with the relevant payment provider (e.g., JazzCash, Easypaisa, Raast, or your bank) solely to process your transactions. These providers operate under their own privacy policies and security standards.
• Identity verification providers: If a third-party KYC verification service is used to confirm your identity documents, your submitted documents are shared with that provider for verification purposes only.
• Game providers: Casino and Live Casino game providers may receive a session token and anonymised player identifier to enable gameplay. They do not receive your full registration or payment details.
• Analytics providers: Aggregated, anonymised usage data may be shared with analytics tools to help improve platform performance. This data cannot be used to identify individual players.
• Legal and regulatory authorities: Where required by applicable law, court order, or to prevent fraud, financial crime, or harm, 3rr com may share relevant data with authorities.

Payment Data

All financial transactions on 3rr com are conducted in PKR. When you deposit or withdraw using JazzCash, Easypaisa, Raast, bank transfer, or a debit/credit card, the relevant payment credentials are transmitted via encrypted connections directly to the payment processor.

3rr com does not store full card numbers, CVV codes, mobile wallet PINs, or internet banking passwords on our servers. What we do retain is a record of the transaction — the amount, date, method used, and reference number — for account history, dispute resolution, and fraud prevention purposes.

All payment methods on your account must be registered in your own name. If a payment is made from a method not matching your verified identity, it may be flagged for review and the funds held pending clarification. This is a routine security measure to protect our players.

Cookies & Tracking Technologies

3rr com uses cookies and similar technologies to ensure the platform functions correctly, to remember your preferences, and to understand how players use the site so we can improve it over time.

Types of Cookies We Use

• Essential cookies: These are required for the platform to function. They handle your login session, keep your account secure during a session, and remember your language and currency settings. These cannot be disabled without breaking core platform functionality.
• Functional cookies: These remember your preferences such as your chosen sports categories, favourite games, or responsible gaming settings so you do not have to reset them every visit.
• Analytics cookies: These help us understand which pages and features are most used, where players encounter issues, and how the overall platform can be improved. Data collected is aggregated and anonymised.
• Marketing cookies: With your consent, these cookies allow us to show you relevant promotions — such as PSL season offers or Cricket betting bonuses — based on your platform activity. You can opt out of marketing cookies at any time through your account settings.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the platform normally. Disabling analytics or marketing cookies will not affect your ability to bet, play, or withdraw.

Data Retention

3rr com retains personal data for as long as your account is active and for a period after account closure as required for operational, legal, and financial compliance purposes. The general retention periods we apply are as follows:

• Account registration data: Retained for the duration of the account and for a minimum period after closure for compliance and dispute resolution purposes.
• Transaction records: PKR deposit and withdrawal records, including payment method references and amounts, are retained for a minimum of five years from the transaction date.
• Identity verification documents: Retained for the period required to satisfy our verification obligations and for a set period after account closure.
• Support communications: Chat and email records are retained for a minimum of two years to assist with dispute resolution and quality assurance.
• Betting and game history: Retained for a minimum of two years and accessible to players in their account history during this period.
• Marketing consent records: Records of consent and opt-out are retained even after marketing communications cease, so we can demonstrate compliance.

When data is no longer required, it is securely deleted or anonymised. Anonymised data may be retained indefinitely for platform analytics without being traceable to any individual player.

Your Rights Over Your Data

As a 3rr com player, you have the following rights in relation to your personal data. To exercise any of these rights, contact support through the live chat or the email address in the footer:

• Right to access: You can request a copy of the personal data we hold about you. We will respond within a reasonable timeframe and provide your data in a clear, readable format.
• Right to correction: If any of your personal data is inaccurate or out of date, you can request that we correct it. Some corrections — such as name changes — may require supporting documentation.
• Right to deletion: You can request that we delete your personal data. Note that some data must be retained for legal and compliance reasons even after account closure, so a full deletion of all data may not always be possible.
• Right to restrict processing: In certain circumstances, you can ask us to stop processing your data while a dispute or review is ongoing, without requesting full deletion.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format so you can transfer it elsewhere if you wish.
• Right to withdraw consent: Where processing is based on your consent — such as marketing emails — you can withdraw that consent at any time through your account settings without affecting any other aspect of your account.

Security Measures

3rr com takes the security of your personal data seriously. The following technical and organisational measures are in place to protect your information:

• Encryption in transit: All data transmitted between your browser or app and 3rr com servers is encrypted using TLS (Transport Layer Security). Look for the padlock icon in your browser's address bar when using the platform.
• Encryption at rest: Sensitive stored data — including identity documents and payment references — is encrypted at rest using strong encryption standards.
• Access controls: Access to personal data within our systems is restricted to staff who genuinely need it to perform their job functions. All internal access is logged and audited.
• Fraud detection: Automated systems monitor account activity for patterns that may indicate unauthorised access, fraud, or account takeover. Suspicious activity triggers a review and may result in temporary account restrictions while we investigate.
• Two-factor awareness: We strongly encourage players to use a unique, strong password for their 3rr com account and not to reuse passwords from other services.

While we implement strong security measures, no online platform can guarantee absolute security. If you become aware of any unauthorised use of your account or suspect your credentials have been compromised, contact 3rr com support immediately and change your password.

Minors & Under-18s

3rr com is strictly an adults-only platform. Players must be 18 years of age or older to register an account. We do not knowingly collect personal data from anyone under the age of 18.

If we discover or are notified that an account has been registered by someone under 18, the account will be closed immediately. Any deposits made will be refunded to the original payment method where possible, and any winnings generated will be forfeited. Data associated with the underage account will be handled in line with our data retention policy and applicable legal requirements.

Parents and guardians who believe a minor may have registered an account should contact 3rr com support immediately. We will prioritise the review and closure of any such account.

Changes to This Privacy Policy

3rr com may update this Privacy Policy from time to time to reflect changes in the way we operate, the data we collect, or applicable legal requirements. When we make material changes, we will notify registered players via a platform notification or email before the changes take effect.

The "last updated" date at the top of this page always reflects when the policy was most recently revised. We recommend reviewing this page periodically, especially if you use the platform regularly or have enabled marketing communications.

Your continued use of 3rr com after any update to this Privacy Policy constitutes your acceptance of the revised version. If you do not agree to the updated policy, you should stop using the platform and contact support to close your account and request data deletion where applicable.

Contact Us About Privacy

If you have questions, concerns, or requests related to this Privacy Policy or the personal data 3rr com holds about you, please get in touch with our support team. We take privacy queries seriously and aim to respond promptly.

You can reach us through the live chat feature available on the platform at any time, or by writing to the support email address shown in the footer of this page. For formal data subject requests — such as access, correction, or deletion — please state clearly in your message which right you are exercising and include your registered email address so we can locate your account securely.

For questions about responsible gaming, deposit limits, or self-exclusion, visit our Responsible Gaming page. For general platform questions, the FAQ page covers the most common topics in detail.